adu303 FAQ

Opening an account on adu303 takes three steps. First, visit our registration page, enter a username, email, password, and mobile number, then agree to our terms. Second, we send a verification code to your email; enter it to confirm your address. Third, upload a photo of your identity document (national ID, passport, or driver's licence) and a selfie holding it. Our verification team reviews these within one to two hours during business days. Once approved, your account is fully active and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to a mobile banking, local payment, online payment, or e-wallet virtual account assigned to you. If verification is delayed, contact our support team.

No. One person may hold only one active account on adu303. We detect multi-accounting by matching name, email, phone, identity document number, and IP address. If you open a second account, both will be suspended and any balance forfeited. If you have accidentally created a duplicate account, contact our support team to request closure of the unwanted account. We will not reopen a closed account; you must go through full registration again with a new email and phone number if you genuinely need a fresh start.

Your adu303 account dashboard lets you change your password, update your email and phone number, add or remove payment methods, and view your full transaction history (deposits, withdrawals, and game activity). You can also view your current balance and any pending withdrawals. If you need to close your account, contact our support team with your username and the reason; we will process closure within one business day. Closure is permanent: your account and all associated data are archived and cannot be reopened.

Deposits via e-wallet, mobile banking, or local payment follow a two-step process. First, log into your adu303 account, go to Deposit, and select your e-wallet. Enter the amount you wish to deposit. Second, you are redirected to the e-wallet's payment gateway, where you enter your e-wallet PIN to confirm the transfer. Once confirmed, the funds appear in your adu303 account instantly. No additional fees apply on our side; your e-wallet provider may charge a small processing fee. If the payment fails (timeout, wrong PIN, insufficient balance), your e-wallet is not charged. Try again or choose a different payment method such as online payment, e-wallet, mobile banking, or a bank virtual account.

If a deposit does not complete, your e-wallet or bank is not charged. You can retry the payment immediately using the same method or switch to another. If you see a charge on your e-wallet or bank statement but no credit in your adu303 account, your transaction may have timed out after the payment was already sent. Contact our support team with your transaction ID (from your e-wallet or bank) and the date and time. We will trace the deposit with our payment processor and manually credit your account if the payment was confirmed on their end. Refunds take one to two business days to return to your original payment method if we cannot match the transaction.

Our weekly cashback is a rebate on net losses. Each Monday, we calculate your total losses (deposits minus withdrawals minus winnings) for the previous seven days across all games: football, live-dealer, slots, and esports. If you have a net loss, you receive a small percentage of that loss back as a bonus credit. The percentage and minimum loss threshold vary and are stated in your account promotions section. Cashback is credited automatically by Tuesday morning. It is non-withdrawable until you have wagered it once through eligible games. If you withdraw before it is credited, the pending cashback may be forfeited. Read the terms in your account for exact details.

RTP (Return to Player) is the long-term average percentage of all money wagered on a slot game that the game returns to players over many thousands of spins. For example, an means that over a very long period, the game returns non-specific info of all wagers to players and retains non-specific info. This does not apply to individual spins or sessions; in short play, you may win or lose far more than the RTP suggests. Each slot game on adu303 displays its RTP in the game details. Higher RTP does not guarantee wins, and lower RTP does not mean you will lose. RTP is a statistical average, not a promise.

Football bets on adu303 settle based on the official final score at the end of regular time (subject to verification plus stoppage time). We cover Liga 1, Piala AFF, Champions League, and other major leagues. If a match is abandoned or postponed, your bet is void and your stake is returned. If a match is rescheduled to a later date, your bet remains open until the match is played. Goals, red cards, and corner counts are settled according to the official match statistician's record. If there is a dispute over the outcome (e.g. a disallowed goal), we await the league's official statement. Settlement normally occurs within two hours of match end. If you disagree with a settlement, contact our support team with evidence (a screenshot of the official score or league statement).

Our live chat support team is available during business hours, Monday to Friday, 09:00 to 18:00 (Indonesia Standard Time). On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, and national observances), live chat is closed but you can still email us. We respond to all emails within one business day. If you contact us outside business hours, your chat message is queued and answered the next business day. For urgent account issues (suspected fraud, locked account, payment failure), email our team even outside business hours; we monitor urgent emails overnight and may respond within a few hours.